Automation, Control & Plant Intelligence News Updates
Westermo announces the ISO 9001 certification for its German sales office
After completing a comprehensive quality review, Westermo Data Communications GmbH is proud to announce that they have passed the final stage of the ISO 9001:2008 certification.
The implementation of a new quality and handling system began in March 2013 under the direction of a third party quality expert. From October 2013 Westermo Data Communications GmbH is certified according to ISO 9001:2008 quality standards.
Westermo Research and Development and the production site in Sweden are certified for the development and manufacturing of industrial data communication products. The complimentary certification of Westermo’s sales units is the next step in the company’s pursuit for continuous quality improvements. The certification of the German sales office includes marketing, sales, technical support and delivery of data communication and network equipment.
“It's not easy to undergo an ISO certification,” says Anders Felling, managing director at Westermo Germany, who also worked with the ISO certification for Westermo’s Swedish sales company in 2010. “We see the demanding certification and audit process as a challenge in the quest to get better at what we do. We can now officially show that we not only improve our products continuously, but also meet the high quality standard in our customer service, deliveries and technical support. In our line of work, to provide the industry and infrastructure with resilient network solutions, delivering the highest possible quality and customer satisfaction at all times are absolutely crucial.”
Westermo is continuously working on quality and improvement programs. The intensive work has made it possible to maintain return ratios well below 0.25% and to be able to deliver over 98% of orders on time.